Information
Welcome to the Hagglestone FAQ page! Here you'll find answers to common questions about our medieval merchandise and shopping experience. We hope this helps you on your quest for the perfect item! If you have any other questions, don't hesitate to reach out.
Frequently asked questions
Below are some frequently asked questions. We have compiled this list from questions we receive regularly from our customers. Hopefully it is helpful!
Are your items handmade?
Yes, all of our items are handmade with care in Pennsylvania, USA.
What materials do you use?
All of our items are made with nearly completely recycled or reused materials, aligning with our commitment to sustainability within Hagglestone.
What is your return policy?
All returns are welcome, within good reason. Please contact us to arrange a return.
Can you ship items using more "period appropriate" packaging?
Yes! We do offer a simpler and older style of shipping which involves using dried plants or woven fabrics instead of styrofoam or bubble wrap if desired by the customer. Please indicate this in your order notes.
How long does shipping take?
Most items are available and shipped within 3-5 business days. Shipping times vary depending on location. Once your order has been shipped you will receive a tracking number.
Where is Hagglestone located?
Hagglestone is in the amazing fantasy realm of Tavash.
Do you ship internationally?
We currently only ship specific items within the USA. Most items can be shipped over borders. Inquire with questions.
What makes Hagglestone unique?
Our genuine commitment to medieval authenticity, combined with our focus on recycled materials and unique shipping options, sets Hagglestone apart. We strive to bring the fantasy world to life with every item and interaction.
Still have questions?
If you didn't find the answer to your question here, feel free to reach out to us! We're happy to help bring your medieval fantasies to life.